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Fierce Project Status

Posted Mon, 05/31/2010 - 19:14 by btafoya

Welcome to the Fierce Support Site!

Please check this page on a regular basis, especially before calling to report an issue. All upcoming maintenance and issue tracking will be kept here.

If you wish to file a bug report at any point, which is HIGHLY recommended when an issue is found that needs to be resolved such as a problem with the product page or category page, create an account if you do not already have one and click on "CREATE A TICKET" in the top right navigation.

You can also use the Prema Support live chat on the top left to contact a member of the support staff at any time by simply clicking on the smiley face.

Outage Schedule

  • Saturday, August 28th - 12:00 Midnight to 2:00 AM - Site outage for software update.

Outage History

  • August 10, 2010 - 12:00 Midnight to 2:00 AM - The entire site was moved to the new, much faster hardware.
  • Monday, Aug 2nd 2010 - 11:30 PM - Had a DB issue which has been resolved.
  • Friday, July 30th, 2010 - Between 6:30 to 7:30 AM - The core of Magento has been built from scratch from the latest version. Check this site for updates as I will post them here.
  • Tuesday, June 29th, 2010 - 3:00 AM - 2 hour outage for a software upgrade. (Originally scheduled for June 17th, postponed due to technical issues.) This is a software update preparing for our July 1 rollout. Completed.
  • Saturday, June 11th, 2010 - 3:00 AM - 30 minute outage to install the security certificates, completed successfully.
  • Wednesday, June 2nd, 2010 @ 1:30 AM to 2:3 AM for hardware upgrades.
  • Tuesday, June 1st, 2010 @ 12:30 AM the fierceandsexy.com site will be down for service returning by 4:30 AM. - Back online at 1:35 AM.